01Overview
This role is suited for candidates with international customer service experience. Customer Service Associate Skill : International Voice Hiring Grade: BPOZ, BPO1, BPO2 Process: International Voice Banking & Cards (US and Australia process) Eligibility - Graduate and above with a minimum of 1 year and maximum 3 years of relevant experience in the contact center industry. - HSC with a minimum of 18 months and a maximum of 3 years relevant experience in the contact center industry - Banking Travel Healthcare Collections, Ecommerce Telecom or Technical Services for Pune Location. Any International Voice Experience is good Graduate or undergraduate in a relevant customer service field preferred Strong English communication with neutral accent Advanced Windows/computer proficiency and accurate data-entry skills Flexible for 24x7 environment, primarily aligned to US or Uk or Australian business hours Key Responsibilities Handle customer interactions daily with 0 availability time Ensure SLAs are met consistently at individual and team level. Meet and exceed all performance thresholds. Focus on Key KPI's like RSAT, AHT and customer experience. Constantly remain abreast of new changes Implement feedback and corrective actions to avoid repeat instances Required Skills Excellent written and oral communication Strong customer advocacy and listening skills Strong analytical and technical skills Clear understanding of process/work instructions Multi-tasking capability Resilience and flexibility to change Ability to generate solutions and apply logical conclusions across problems .
