01Overview
2. Key Responsibilities
A. Sales & Business Development
- Source customers for New Car loans & Pre Owned Car Loans.
- Build and maintain strong relations with dealers, DSA, Brokers, and local influencers.
- Achieve monthly sales targets for loan disbursement.
- Conduct field visits to identify new business opportunities.
B. Customer Handling
- Understand customer needs and recommend suitable loan products.
- Explain loan terms, interest rates, EMI plans, and documentation requirements.
- Assist customers in application filling and ensure end-to-end support.
C. Documentation & Verification
- Collect and verify customer KYC, income proof, bank statements, and other required documents.
- Ensure accuracy and compliance as per company policies.
- Coordinate with credit and operations teams for file processing.
D. Loan Processing
- Submit cases for credit approval and follow up until disbursal.
- Update tracking sheets or CRM systems with real-time loan status.
- Resolve discrepancies and support verification officers during field investigations.
E. Post-Disbursement Support
- Ensure onboarding and welcome call completion.
- Coordinate with customers for repayment-related queries.
- Assist in overdue follow-ups when required.
3. Required Skills & Competencies
- Strong communication and customer-handling skills.
- Valuable negotiation and relationshipbuilding abilities.
- Basic knowledge of loan products and finance industry.
- Ability to work independently and meet targets.
- Two-wheeler and valid driving license preferred.
4. Qualifications & Experience
- Educational Qualification: Graduation
- Experience: 13 years in sales, vehicle loan, or banking/NBFC sector.
- Freshers with good communication skills may also apply.
5. Key Performance Indicators (KPIs)
- Monthly loan disbursement target achievement.
- Dealer relationship score and new dealer onboarded.
- TAT for login and disbursement.
- Portfolio quality and customer satisfaction. .
