01Overview
Responsibilities
Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies.
Policy Enforcement: Perform employer verification (KYC, data checks, job hygiene) and take appropriate actions, such as warnings, job removal, account suspensions, or bans, based on policy violations.
User Communication: Call users/employers to explain KYC requirements and policy violations, clearly explaining the actions taken, and guiding them on how to comply moving forward.
Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.
Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.
Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.
Performance Excellence: Meet productivity and quality benchmarks set by the management team.
Requirements
Bachelors degree.
Experience in trust & safety, content moderation, or risk management is preferred.
Strong analytical and problemsolving skills with high attention to detail.
Excellent communication (English & Hindi required) and interpersonal skills, especially when handling a case with users.
Ability to work independently and make quick, informed decisions under pressure.
Proficiency in Google Suite/Microsoft Office tools.
Core Competencies
Demonstrates expertise in trust and safety policy enforcement, user communication, and analytical problemsolving. Proficient in monitoring compliance and improving processes to enhance platform safety. .
