02Responsibilities
- Lead technology presales and client solutioning to support new business growth across industries and global geographies.
- Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support.
- Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, pricing models, and industry benchmarks.
- Ensure seamless client transitions through strong stakeholder engagement, provider coordination, transition governance, and risk management.
- Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus.
- Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement.
- Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes.
This is a business-facing role and demands a blend of technical expertise, client engagement, and creative mindset to ensure effective contributions in business growth, client Transitions, high-quality, timely, and cost-effective service delivery.
Essential
03Responsibilities
As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.
Tech Presales solutioning for business growth:
- Lead technology presales and client solutioning for growth pursuits by partnering with Sales, Business Growth teams, in-house SMEs, and providers to design client-specific technology solutions.
- Own RFI/RFP responses, solution designs, due diligence, client presentations, contracting support, commercials, budgeting, pricing inputs, and cost models.
- Develop differentiated technology solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, and business continuity domains.
- Leverage pricing models, industry benchmarks, innovation trends, and provider capabilities to strengthen solution competitiveness and client value propositions.
- Influence diverse stakeholders through clear communication, structured collaboration, and strong articulation of technology-enabled business outcomes.
Client Transitions:
- Ensure seamless technology solution implementation through proactive engagement with clients, business teams, providers, and cross-functional delivery stakeholders.
- Establish clear transition governance covering transition methodology, technology delivery charter, low-level design implementation, escalation matrix, risks, and regulatory or contractual obligations.
- Drive zero-escalation transitions with strong quality scores, timely issue resolution, and alignment to client expectations and business goals.
Technology Service Delivery Excellence:
- Lead end-to-end client-facing technology delivery, ensuring high availability of 99.99%, service reliability, cost management, and adherence to contractual and regulatory commitments.
- Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets.
- Strengthen stakeholder influence through value articulation, capability evangelization, structured governance, senior leadership reviews, client visits, and customer satisfaction focus.
- Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and adherence to quality standards.
- Identify and implement AI-led use cases and technology innovations to improve operations management, agility, service efficiency, and client value.
Qualifications: Required Competencies and Skills
- Bachelors degree in information technology, Computer Science, or a related field; masters degree preferred.
- Minimum of 20 years of experience in technology presales and service delivery, with at
