Vice President Operations Revenue Cycle Management Navi Mumbai

Job Title Vice President Operations Revenue Cycle Management Location Navi Mumbai India Shift US Shift Role Overview The Vice President Operations will be responsible for leading scaling and transforming GeBBS US Healthcare Revenue Cycle Management RCM operations across multiple India delivery centers This executive will drive operational excellence digital innovation and sustainable financial growth The role demands strategic foresight handson leadership and a proven ability to deliver measurable performance client satisfaction and employee engagement in a energetic global environment Goals Key Objectives 1 Operational Excellence Service Delivery 2 Financial Stewardship Margin Optimization 3 Client Partnership Strategic Growth 4 Digital Transformation Innovation Enablement 5 People Leadership Culture Organizational Agility 6 Governance Compliance Risk Management Key Responsibilities 1 Strategic Operational Leadership Lead endtoend RCM operations across multisite India delivery centers Ensure consistent achievement of SLAs KPIs and client contractual commitments Establish a datadriven operations management framework using realtime dashboards analytics and continuous improvement programs Lean Six Sigma Build scalable delivery models aligned with evolving client and market demands 2 Financial Performance Business Management Own full P accountability for the RCM vertical Develop and execute annual operating plans budgets and financial forecasts Drive revenue growth margin improvement and cost optimization initiatives Ensure effective pricing contract governance and financial control mechanisms 3 Client Relationship Strategic Growth Act as the executive sponsor for key clients across provider and payer segments Conduct regular Quarterly Business Reviews QBRs and executive steering committee meetings Identify new business opportunities valueadd initiatives and digital transformation projects for existing clients Drive client retention referenceability and satisfaction CSAT NPS 4 Transformation Technology Digital Enablement Drive the RCM digital transformation roadmap in collaboration with Technology Product and Data Science teams Champion the adoption of AI RPA GenAI analytics and workflow automation to enhance accuracy productivity and decisionmaking Lead largescale process reengineering and modernization initiatives for higher efficiency and reduced dependency on manual interventions Benchmark performance against industry best practices HFMA MGMA and implement continuous improvement programs 5 Leadership People Culture Lead and inspire a workforce across multiple cities Develop nextgeneration leaders through structured succession planning and leadership development programs Foster a highperformance culture centered on accountability transparency inclusion and learning Partner with HR to drive workforce planning skill development and engagement initiatives Champion organizational change management during digital and operational transformations 6 Governance Risk Compliance Ensure 100 adherence to HIPAA SOC 2 and clientspecific compliance frameworks Establish a robust internal control framework for information security data privacy and business continuity Develop and monitor KPIs related to compliance audit readiness and risk mitigation Partner with legal compliance and audit functions to ensure seamless governance across all engagements 7 CrossFunctional Collaboration Collaborate closely with Sales Transition Finance IT Product and HR teams for aligned strategy execution Provide operational inputs during presales solutioning and client onboarding stages Experience Qualifications Education Graduate degree required MBA or equivalent preferred Experience Minimum 1825 years in US Healthcare RCM with at least 8 years in executive leadership managing multisite delivery operations Demonstrated success in managing largescale operations 1 000 FTEs with multilocation leadership Proven expertise in P management digital transformation automation integration and client engagement Strong acumen in datadriven decisionmaking process reengineering and operational analytics Deep understanding of US healthcare payer and provider ecosystems compliance standards and emerging RCM trends Exceptional leadership communication and stakeholder management capabilities with a strategic resultsoriented mindset Exposure to AI RPA GenAI and advanced analytics tools for productivity and accuracy enhancement Job Title Vice President Operations Revenue Cycle Management Location Navi Mumbai India Shift US Shift Role Overview The Vice President Operations will be responsible for leading scaling and transforming GeBBS US Healthcare Revenue Cycle Mana .