01Overview
This role is for one of the Weekday's clients
Salary range: Rs 7000000 (ie INR 70 LPA)
Min Experience: 22 years
Location: Gurgaon
JobType: full time
We are seeking a strategic and hands-on leader to manage end-to-end Order to Cash (OTC) operations, including Order Management, Billing, Collections, Cash Applications, and Deductions. This role is responsible for driving process stabilization, operational excellence, and transformation initiatives while ensuring strong stakeholder engagement across Finance, Sales, Operations, and IT.
Key Responsibilities
End-to-End OTC Leadership
- Oversee Order Management, Billing, Invoicing, Collections, Cash Applications, and Deductions processes
- Own process governance, documentation, transitions, and operational stabilization
- Manage capacity planning, resource allocation, and team development
Process Excellence & Transformation
- Drive process standardization and COE stabilization across OTC functions
- Lead transformation initiatives leveraging QPA, RPA, and automation tools
- Develop KPIs, dashboards, and analytics frameworks to monitor performance and improve outcomes
Stabilization & Continuous Improvement
- Implement stabilization plans for new and transitioned processes
- Conduct root-cause analysis and corrective action planning
- Deliver sustainable performance improvements through structured methodologies
Service Delivery & Stakeholder Management
- Partner with cross-functional stakeholders including Finance, Sales, IT, and external customers
- Drive SLA adherence, customer engagement, and issue resolution
- Manage risks, escalations, and leadership reporting
Project Billing & AR Operations
- Oversee project billing, AR lifecycle management, invoicing accuracy, and dispute resolution
- Ensure compliance with financial standards and US GAAP principles
ERP & Tooling Enhancement
- Lead ERP upgrades (e.g., Oracle R12) and tool adoption (e.g., GetPaid)
- Collaborate with IT and vendors to ensure system integrity and process alignment
People Leadership & Change Management
- Mentor and develop collections, billing, and cash application teams
- Manage transitions including knowledge transfer, training, and post-implementation stabilization
- Foster a culture of accountability, collaboration, and continuous learning
What Makes You a Great Fit
- Proven leadership experience across Order to Cash operations including billing, collections, and AR
- Strong expertise in process design, COE governance, and transformation initiatives (QPA/RPA)
- Demonstrated success in driving measurable improvements in service delivery and cost optimization
- Experience with ERP platforms such as Oracle R12 and tools like GetPaid
- Strong understanding of US GAAP, billing compliance, and AR best practices
- Expertise in stakeholder management across global, cross-functional environments
- Solid analytical skills with experience building KPIs and performance dashboards
- Background in change management, transitions, and ERP implementations
- Bachelors degree in Finance, Accounting, Operations, or related field (MBA or PMP preferred)
- Certifications in Lean, Six Sigma, or Automation platforms (preferred) .
