01Key Responsibilities
Handle inbound customer calls related to insurance queries such as:
Claim settlement
Policy endorsement
General policy-related issues
Respond to customer queries and requests in a professional and timely manner
Register and manage customer complaints
Log all customer interactions and issues in the client CRM system
Generate and share ticket numbers with customers for their queries/issues
Ensure proper follow-up and resolution of customer concerns
Post training, assist in outbound calling activities during the 2nd shift as required
Eligibility Criteria:
Graduate in any discipline
Minimum 6 months of experience in:
Insurance operations, or
Claims processing, or
Customer support (preferably insurance domain)
Good communication skills in English (mandatory)
Key Skills:
Strong verbal communication and listening skills
Customer handling and problem-solving ability
Basic computer knowledge and CRM handling experience
Ability to work in a fast-paced environment
Additional Information:
Candidates should be flexible for rotational offs
Regards,
Pooja Bhardwaj
ienergizer HR .
