01Key Responsibilities
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Assist customers with Hulu streaming issues via chat, email, or voice support
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Troubleshoot problems such as buffering, app crashes, login failures, and subscription access
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Guide users through step-by-step solutions for TVs, mobiles, tablets, and streaming devices
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Escalate unresolved technical issues to higher-level support teams when required
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Accurately document customer interactions and resolutions in support systems
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Follow troubleshooting scripts, SOPs, and data security guidelines
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Maintain high customer satisfaction and quality scores
Required Skills & Qualifications:
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Minimum qualification: 12th Pass / Graduate (any stream)
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Good communication skills in English (verbal & written)
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Basic understanding of internet connectivity, mobile apps, and smart devices
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Ability to explain technical steps in a simple, patient manner
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Comfortable working in US time zones
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Basic computer skills and typing ability
Experience:
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Freshers with good technical aptitude are welcome
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Prior experience in technical support, IT helpdesk, or streaming/app support is a plus
Working Hours:
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US shift timings (night shifts for India-based candidates)
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5 days working / 2 days off (rotational)
Salary & Benefits:
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Competitive fixed salary + performance incentives
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Paid virtual training and certification
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100% work-from-home opportunity
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Non-sales, customer-support-only role
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Career growth into advanced technical or QA roles
Who Can Apply:
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Freshers, experienced candidates, and career switchers
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Male & Female candidates
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Candidates with stable internet and a quiet home workspace
Apply To this Job
Company : Hulu
Salary : 2030 an hour .
