01Overview
About The Company
Swan Solutions & Services Pvt. Ltd. is a leading IT Infrastructure and Digital Transformation company with over 36 years of industry experience. Headquartered in Mumbai, Swan is a 1,400+ Crore organization delivering innovative IT Infrastructure, Cloud, Cybersecurity, Networking, and Managed Services to leading BFSI, PSU, Enterprise, and Corporate customers. We are technology partners with HP, Cisco, Microsoft, VMware, NetApp, and other global OEMs.
About The Role
We are looking for an experienced VMware VCF Support Specialist to provide expert-level technical support for VMware Cloud Foundation (VCF) environments. The role involves troubleshooting complex issues across VCF components, including vSphere, NSX, vSAN, and SDDC Manager, while ensuring platform stability, performance, and customer satisfaction.
The ideal candidate should have strong experience in VMware Cloud technologies and the ability to troubleshoot complex enterprise environments, perform Root Cause Analysis, collaborate with cross-functional teams, and provide technical guidance to junior engineers.
Location: CBD Belapur, Navi Mumbai Client Site
Department: IT Infrastructure
Employment Type: Full time / Permanent
Experience: Minimum 5 Years of relevant experience in VMware Cloud technologies
Working Days: As per business and operational requirements
Key Responsibilities
Provide expert-level technical support for VMware Cloud Foundation (VCF) and resolve complex technical issues.
Perform in-depth troubleshooting and analysis of VMware Cloud Foundation components, including:
VMware vSphere
VMware NSX
VMware vSAN
VMware Cloud Foundation SDDC Manager
Collaborate with customers and cross-functional technical teams to provide timely and effective solutions.
Ensure customer satisfaction through effective issue resolution and technical support.
Perform Root Cause Analysis (RCA) for critical incidents and implement corrective and preventive measures.
Develop and maintain deta .
