01Overview
Preferred candidate profile-
Freshers with Excellent communication skills In English.
Promptly respond to incoming calls and resolve customer queries as per established procedures.
Develop daily objectives for the call center operations to meet service level agreements.
Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
Provide accurate information on products, services, procedures, and company policies.
Ensure strict adherence to organizational protocols and confidentiality standards.
Drive online appointment bookings and support marketing campaigns as directed.
Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
Continuously update job knowledge by participating in educational opportunities and training sessions.
Job Type: Full-time
Application Question(s):
Do you speak Hindi
Location:
Kochi, Kerala (Preferred)
Work Location: In person
