01Overview
Job Description
Voice Process Executive US & UK Project
nCompany: Sutherland
nLocation: Chennai, Tamil Nadu
nEmployment Type: Permanent / Full-Time
nProcess: Voice Process US & UK Projects
nSalary: 3.5 LPA Fixed
nJob Summary
nSutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.
nKey Responsibilities
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Handle inbound/outbound customer calls for US and UK clients.n
Understand customer queries and provide accurate and qualified resolutions.n
Maintain excellent communication and customer service standards.n
Handle customer complaints, requests, and escalations effectively.n
Follow defined process guidelines, quality standards, and compliance requirements.n
Maintain accurate customer information and update systems as required.n
Meet process-specific targets related to quality, productivity, and customer satisfaction.n
Coordinate with internal teams whenever required to resolve customer issues.n
Maintain professionalism while communicating with international customers.n
nRequired Skills
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Excellent verbal English communication skills.n
Valuable listening and comprehension skills.n
Clear pronunciation and professional communication.n
Solid customer-handling and problem-solving abilities.n
Comfortable speaking with US and UK customers.n
Basic computer knowledge and ability to work with multiple systems.n
Positive attitude and willingness to work in a customer-facing voice process.n
Candidates should be comfortable working in rotational shifts / international shifts, as required by the process.n
nEligibility
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Freshers and experienced candidates can be considered, depending on process requirements.n
Candidates must be comfortable working from the Chennai office.n
Good .
