Walk-in || Apprentice Trainee (Tele collections)

Role & responsibilities Manage inbound and/or outbound calls in timely manner Follow various communication scripts when handling different topics Identify customer needs, answer questions and solve problems Handle customer engagement to build sustainable relationship by taking the extra mile Own and drive the daily update to ensure knowledge level is continuously updated Ensure adherence to quality norms as per agreed specification, also internal policies, procedures, and compliance regulations are being followed Preferred candidate profile Excellent verbal, written Communication skills Eye For Detail - Ability to identify potential failure modes Analytical and Problem solving ability Good interpersonal skills .