Walk-in || Assistant Team Lead/ Team Leader

Team Leader Forex Sales & TripMoney Role Overview - The Team Leader will be responsible for leading a team of Forex Sales Executives, driving revenue growth, ensuring service excellence, and managing day-to- day operations for Forex and TripMoney products. The role requires strong sales acumen, people management skills, and the ability to achieve business targets while maintaining compliance and customer satisfaction. Key Responsibilities Sales & Revenue Management Drive sales of Forex products including Currency Notes, Forex Cards, and International Remittances. Achieve team revenue, conversion, and productivity targets. Monitor sales funnels and identify opportunities to improve conversion rates. Ensure eective lead allocation and follow-up mechanisms. Team Management Lead, coach, and mentor a team of Forex Sales Executives. Conduct regular performance reviews and feedback sessions. Develop action plans for low performers and recognize top performers. Manage roster planning, attendance, and workforce utilization. Customer Experience Ensure timely resolution of customer queries and escalations. Maintain high standards of customer satisfaction and service quality. Monitor interactions and provide coaching on sales and communication skills. Operational Excellence Ensure adherence to SOPs, compliance guidelines, and regulatory requirements. Track key operational metrics including productivity, quality, conversion, and revenue. Coordinate with internal stakeholders such as Operations, Product, Compliance, and Finance teams. Prepare and present performance reports and business insights. Training & Development Conduct product and process refreshers. Support new hire onboarding and certication. Identify skill gaps and implement coaching plans. Required Skills Strong knowledge of Forex products and sales processes. Proven experience in team handling and performance management. Team Leader Forex Sales & TripMoney Excellent communication and stakeholder management skills. Strong analytical and reporting abilities. Prociency in CRM and sales management tools. Experience 3 to 5 years of experience in Forex Sales, Travel, Banking, Fintech, or Financial Services. Minimum: 2 years of team handling experience preferred. Should have knowledge of travel process Key KPIs Revenue Achievement Conversion Rate Sales Productivity Customer Satisfaction (CSAT) Quality Score SLA Adherence Attrition & Team Engagement Escalation Management Process improvement .