01Key Responsibilities
Deliver clear, fluent, and skilled communication with solid active listening and cultural awareness.
Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided).
Accurately log cases in Salesforce while multitasking during live calls.
De-escalate challenging situations and ensure a positive customer experience.
Prioritize and manage highvolume inquiries with solid organization and time management.
Skills & Competencies:
Excellent verbal & written English communication.
Strong customer focus, empathy, patience, and conflictresolution skills.
Proficiency in any CRM tool; strong multitasking ability.
Shift:
Ability to work U.S. business hours (8:00 AM 6:00 PM CST).
NOTE Candidates who previously attended the interview for this position will not be eligible for this interview .
