01Overview
Position Title: Customer Support Executive
Experience: 0- 2 Years
Reporting To: Head of the Department
Location: Visakhapatnam
ROLES AND RESPONSIBILITIES:
Handle customer inquiries related to credit sales, including queries on
payment terms, credit limits, and billing.
Assist customers in understanding their credit options and help them with the
application process.
Digital generated leads should be able to converted.
Provide information about available products, services, and special offers on
credit sales.
Address and resolve any issues or concerns related to credit transactions,
payment delays, and account discrepancies.
Offer timely solutions to customer complaints and ensure the process is
smooth from start to finish.
Assist in explaining credit terms, instalment plans, and interest rates.
Guide customers through the payment process, ensuring they understand
how to make payments on time and avoid penalties.
REQUIREMENTS:
Languages known:
Hindi( Mandatory), English, Telugu, Tamil( Preferrable)
Qualification:
Any Graduate
Skills:
Excellent Communication Skills
Should be Proficient in Hindi and English
Customer Service skills
Robust Verbal and Listening Skills
Capacity to establish rapport and build trust with customers
Ability to resolve customer complaints and concerns effectively .
