01Overview
Role & responsibilities
We are looking for a Customer Care Representative to join our team to handle customer calls, provide exceptional customer support and resolve queries related to both Domestic and International Voice Processes.
The role offers an attractive in-hand salary and opportunities for growth.
The candidate should be comfortable with 6 days working at Office during the Day rotational shifts.
Multiple roles available for Immediate joiners at Marathahalli, Hebbal, Gurgaon and Noida locations.
Process 1: Inbound/Outbound Customer Support Process at Marathahalli, Hebbal, Gurgaon and Noida Locations.
About the Role
Make or receive calls on a daily basis to explain process to customers.
Address customer queries, resolve concerns and manage complaints.
Provide customers with accurate information to help resolve their issues.
Education: PUC / Graduate Freshers and above.
Languages: Fluent in English and in any one of Kannada/Tamil/Telugu/Malayalam
Rounds: HR, Versant, AMCAT and Manager Rounds
Workdays: 6 days + 1 rotational week off
Both Male and Female candidates are encouraged to apply.
Shifts: Rotational Shifts will be disclosed at the time of interview.
Process 2
E-mail/Chat Process (Non-Voice Process)
Ability to write emails to customers to address their queries.
Resolve concerns and manage complaints via Email and Chat.
Provide customers with accurate information to help resolve their issues through mail and Chat.
Education: 12th Pass and Above at Hebbal and Noida Locations.
Experience: 6 months or more in International Chat Process.
Languages: Fluency in English Good Communication and Typing skills
Rounds: HR, Versant (International VETI - 4/5 Quality (Excellent English Communication) and Manager Round.
Workdays: 6 days + 1 rotational week off
Process 3: International Voice Process (Hindi Voice Process)
Experience Required: 1 year (International Voice Process)
Employment Type: Full-time, On-site
Role Overview
We are seeking a motivated and energetic Customer Support Executive to join our team in Bangalore.
The role involves engaging with business clients through Calls (Hindi Voice Process)
This is an excellent opportunity for individuals with 1 year of experience in International Voice Process who want to grow their career in Customer Support domain.
Key Responsibilities
Outbound Calling: Speak with Hindi customers via calls, emails to build rapport and communicate with them on services provided by the company.
CRM Tools: Maintain accurate records of interactions, follow-ups, and next steps in respective CRM systems.
Collaboration: Work closely with other teams to update or to resolve any issues.
Qualifications
Bachelors degree in in any field.
6months to 1 year of experience in International Voice Process is mandate.
Strong communication, interpersonal, and negotiation skills.
Ability to work in a fast-paced, target-driven environment.
Familiarity with CRM tools (Zoho, HubSpot, Salesforce)
Skills Required
Outbound calling & emailing.
CRM updating
Strong persuasion & negotiation skills
Strong Communication skills in both English & Hindi.
Compensation & Growth
Salary Range: 3.85 4.5 LPA (depending on experience & performance benchmarks in Bangalore market)
Rounds: HR, Versant (International VETI - 5 Quality (Excellent English Communication) and Manager Round.
Workdays: 5 days a week and Rotational 2 days Off.
Locations; Marathahalli and Noida.
Cab Facility will be provided at Gurgaon and Noida Locations.
Process 4: Content Creation Process (Back Office Non-Voice Process)
Employment Type: Full-time, On-site
Job Description
We are looking for fresh graduates with excellent English communication skills, the role involves writing and editing product descriptions while ensuring quality and brand guidelines are followed.
Responsibilities
Create and edit content
Write simple, accurate, and engaging content.
Follow brand guidelines
Require---
Freshers & Graduates/undergraduate
Excellent English communi .
