01Overview
Key Objective of the Job:
A Customer Service Executive who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure effective loan application processing.
Key Deliverables:
Lead Generation
Generate leads through interactions with DSE or through channel partners/open market.
Customer Relationship Management
End to end customer relationship management including explaining product offerings and resolving sales queries.
Cross-selling product offerings to customers.
Educates customers with information to build their understanding of issues and capabilities.
Goes beyond their day-to-day work to assist customers in a positive manner.
Dealer Relationship Management
Maintaining relationship with assigned dealer.
Deal Processing
Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan application.
Hiring Parameters:
Should have learning attitude / Should be comfortable to move in the market .
