01Overview
Mega Walk-in drive-27th-June-2026
We are looking for Order Management (SAP)
Experience- 1-8 years
Level - SPE & SME- Order Management
Work Location - Hyderabad
Notice - Immediate
Academics: Any Graduate
Shift: Night Shifts (International Process)
- 1 - 8 Years exp in customer service, order management, or supply chain coordination in a manufacturing or industrial environment
- Proficiency in at least two ERP platforms used by Mativ (Oracle, SAP, LN, or equivalent)
- Deep understanding of order-to-cash processes: order intake, pricing, freight, customs, invoicing, credit/debit notes
- Demonstrated experience managing complex, high-touch accounts with cross-functional coordination demands
- Robust analytical capability able to diagnose order and billing exceptions, identify root causes, and drive resolution
- Excellent written and verbal communication with the ability to manage escalations professionally
- Experience with EDI, customer portals, and international logistics documentation
- Salesforce CRM proficiency
- Ability to work effectively with ambiguity and manage multiple competing priorities
Skills:
- Experience in specialty papers, engineered materials, or converting industries
- Knowledge of consignment, make-to-order, or make-to-hold inventory models
- Exposure to trade compliance, export documentation, or customs requirements
- Multilingual capability (relevant to site/region assignment)
- Experience contributing to SOP writing or process improvement initiatives
- Escalation resolution rate and timeliness
- Billing exception clearance within agreed SLA
- Order accuracy and amendment turnaround for complex accounts
- Customer satisfaction and relationship health for owned portfolio
- Peer mentoring contribution and knowledge sharing activities .
