01Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and requests professionally.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently while ensuring customer satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Meet quality standards, productivity targets, and service level agreements (SLAs).
- Escalate complex issues to the appropriate team when necessary.
- Follow company policies, compliance guidelines, and communication standards.
Required Skills:
- Excellent verbal communication skills in English.
- Strong listening and interpersonal skills.
- Ability to handle customers with patience and professionalism.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and multitasking abilities.
- Willingness to work in a fast-paced environment.
Qualifications:
- High school diploma, undergraduate degree, or bachelor's degree (depending on company requirements).
- Freshers and experienced candidates are welcome to apply.
- Prior experience in an international voice process or customer support is an advantage.
Salary & Perks:
- Competitive salary.
- Performance-based incentives.
- Willingness to work with Night shifts.
- Career growth opportunities.
- Transportation/cab facility (if applicable).
Work Schedule:
- Rotational shifts (including night shifts, based on business requirements).
- Five-day working week (depending on company policy).
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. .
