01Overview
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Key Responsibilities
- Handle customer interactions through voice calls and/or chat in a timely and professional manner.
- Respond to customer inquiries related to products, services, billing, account information, and general support.
- Resolve customer concerns and complaints efficiently while ensuring high customer satisfaction.
- Accurately document customer interactions in the CRM system.
- Meet established quality, productivity, and customer satisfaction targets.
- Escalate complex issues to the appropriate team when required.
- Adhere to company policies, processes, and compliance guidelines.
- Maintain professionalism, empathy, and accuracy in all customer interactions.
- Collaborate with team members to ensure a seamless customer experience.
Eligibility
- Minimum qualification: 12th Pass or equivalent. Graduation is not mandatory.
- Good English communication skills (spoken and written) are mandatory.
- Freshers and experienced candidates are welcome to apply.
- Basic computer knowledge and typing skills.
Required Skills
- Excellent verbal and written English communication skills.
- Valuable grammar, spelling, and typing accuracy.
- Strong listening, interpersonal, and problem-solving abilities.
- Customer-focused approach with empathy and patience.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and ability to navigate multiple applications.
Work Schedule
- Should be flexible to work in rotational shifts, including night shifts, weekends, and holidays, as per business requirements.
- Five-day work week (subject to business requirements).
- Work from Office.
Preferred Qualifications
- Previous experience in an International Voice Process, Non-Voice (Chat/Email) Process, or Customer Service role is an added advantage but not mandatory.
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
