01Overview
Role & responsibilities :
Talent Acquisition & Workforce Planning
Lead bulk and lateral hiring for BPO operations (Voice - Inbound/Outbound).
Coordinate with Operations to understand manpower planning and forecast requirements.
Oversee sourcing strategies, vendor management, and recruitment team performance.
Ensure quality hiring as per defined eligibility, compliance, and client requirements.
Drive onboarding and ensure smooth joining experience for new hires.
HR Operations & Policy Implementation:
Manage end-to-end HR operations including onboarding, attendance, leave, payroll coordination, and exits.
Ensure adherence to company HR policies, SOPs, and process guidelines.
Maintain accurate employee records in HRMS and statutory registers.
Handle probation confirmations, extensions, and employment closures.
Employee Relations & Engagement
Act as a point of contact for employee grievances and resolve issues effectively.
Maintain discipline and address misconduct cases in line with company policies.
Conduct employee engagement initiatives to improve morale and retention.
Manage attrition control initiatives and conduct exit interviews with actionable insights.
Stakeholder & Client Coordination
Act as an HR SPOC for internal stakeholders and client HR requirements.
Share regular MIS reports on hiring, attrition, attendance, and HR metrics. Support client audits, reviews, and compliance-related documentation.
Team Management & Leadership
Lead and mentor HR executives and recruiters.
Set targets, monitor performance, and provide regular feedback to the HR team.
Drive continuous process improvement in HR functions.
Key Skills & Competencies
Strong understanding of BPO hiring and workforce dynamics
Excellent communication and stakeholder management skills
Knowledge of Indian labor laws and compliance
Data-driven approach with strong MIS and reporting skills
Ability to handle high-volume operations and pressure situations
Preferred candidate profile
Qualification & Experience
MBA / PGDM in HR
5 to 10+ years of HR experience, preferably in BPO / ITES -Call Centre Hiring
Proven experience in managing large employee base and bulk hiring.
Contact : baskar.varadharajulu@imarque.co.in
Mobile#: +91 9150488687 .
