01Overview
Job description
Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines
Audit Customer responses received through surveys to identify improvement areas
Conduct daily briefings, refresher sessions on regular basis
Make recommendations to help reduce errors, and improve revenue generations
Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues
Assist in implementing changes or modifications to the Quality Assurance department s evaluation process
Analyze the root causes for the defects identified through the audits using basic quality tools
Report, accurately promptly, the root causes of the defects to the business units
Analyze trends and submit recommendations to Management for the top identified defects
Train new hires on all Quality metrics and guidelines
Flexibility with Shifts
Skills:
Good knowledge of Travel Process
Ability to handle Internal and External Customer Issues/rate Customer
Strong Analytical bend of mind
Should be able to question the status quo
Patience level should be very high
Ownership to resolve queries
Number Friendly and Quick with basic Number based Calculations
Excellent Understanding of Customer Satisfaction
Must be able to Continuously Enhance Selling Skills of agents
Excellent Presentation, Feedback Coaching skills.
Technical knowledge of English communication intonation, syllable, punctuation etc.
Receptiveness to change, and ability to drive changes
Ability/readiness to work in sales driven environment
Customer service attitude
Excellent People management skills
Self-driven / motivated
Walkin Interview - Ienergizer Plot 512-513, Udyog Vihar Phase 3, Sector 19, Gurugram, Haryana
Walkin Between 13-July-26 to 25-July-26
Timings:- 10:30 AM to 4 PM
Salary :- 35K - 45K CTC per month,
Call Vinay HR 9910155221 .
