01Overview
Company Name-IntouchCX
Location-Hyderabad
About the Role
We are seeking enthusiastic and customer-focused Customer Service
Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.
The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.
Key Responsibilities The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Handle customer interactions through inbound and outbound voice calls.
Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
Build rapport with customers and establish trust through effective communication.
Manage customer expectations regarding issue resolution and follow-up timelines.
Accurately document customer interactions and actions taken within internal systems.
Maintain compliance with company policies, procedures, and quality standards.
Support customer retention and satisfaction by providing exceptional service during every interaction.
Required Skills &
Competencies
Excellent verbal and written communication skills in English.
Strong customer service orientation with the ability to build rapport quickly.
High emotional intelligence and the ability to remain calm under pressure.
Strong listening, probing, and problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.
Strong organizational and time-management skills.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Ability to work flexible schedules, including weekends and holidays as required.
Why Join Us
Opportunity to work with a leading global customer experience organization.
Comprehensive training and career development opportunities.
Inclusive and collaborative work environment.
Exposure to international clients and world-class customer service practices.
Performance-driven culture with opportunities for growth and advancement.
For Further Queries
Contact-HR Simu
8617739708
If you're coming for a walk-in interview, please mention my name, Simu, at the top of your resume as a reference. Thank you!
IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification. .
