01Overview
Job Description:
POSITION TITLE: Executive
DEPARTMENT: Customer Care
PROCESS: Voice Process (Inbound / Outbound)
LOCATION: Chennai
POSITION OVERVIEW The primary role of the Customer Care Officers is to receive inbound calls and handle customer/claimant queries
JOB SPECIFICATION
Receive and handle inbound calls from customers/hospitals/agents/sales managers and branch managers, etc.
Record customers complaints & requests.
When required support with outbound calls to customers/claimants.
Follow up certain customers/internal departments based on claims, requests or complaints until finding a solution.
Maintain effective and efficient work processes and procedures complying with Standard Operational Procedure requirements.
Remain aware and knowledgeable of competitive products and practices (Training would be imparted)
Meeting KPIs.
Any other duties and special projects as directed by management in keeping with the employees skills and experience
QUALIFICATIONS & ATTRIBUTES
Experienced 2 to 5 yrs. relevant experience
Language Preferences Hindi / Malayalam speaking with good English communication
Degree/Diploma [*Candidates with Arrears can also apply]
SPECIALISED KNOWLEDGE AND SKILLS
Active listening skills
Good communication
Basic level of computer literacy (MS Office Word & Excel)
PERSONAL ATTRIBUTES
Customer focused
Highly motivated with the ability to work without direct supervision
High attention to detail and accuracy
Accountable for work performed and sets a positive example to other members of the team
Adaptive to situations.
Walk-in Detail
Star Health and Allied Insurance Co. Ltd.,
No 15, Ground Floor, Sri Balaji Complex Whites Lane, Royapettah Chennai - 600014.
Landmark: Behind Sathyam theatre car parking
Date : 12-08-26 to 14-08-26
Time slot: 10am 2pm
CT: Hari Prasad Sr Manager HR .
