01Overview
Job TitleInternational Voice Process (Technical Customer Service (TCS) Associate )
Job RoleAs a Technical Customer Service Associate at Ring, you will help customers solve problems with their Ring devices. You will answer customer questions through phone calls, chat, and email, and make sure they have a great experience.
ResponsibilitiesHelp customers with Ring devices and accounts.Listen carefully and solve technical problems.Guide customers to set up and use their devices.Troubleshoot issues like WiFi connection and device setup.Record customer issues and the solutions provided.Work with other teams when an issue needs further support.Suggest improvements based on customer feedback.Provide friendly, professional, and patient service.Skills RequiredGood communication and listening skills.Basic knowledge of WiFi and internet connections.Interest in technology and smart home devices.Problemsolving and criticalthinking skills.Patience while helping customers.Basic typing skills (30+ words per minute).Ability to learn new tools and systems quickly.Willingness to work flexible shifts, including evenings and weekends.QualificationsHigh school diploma (or equivalent).At least 1 year of customer service experience, or experience working with customers, or currently studying in college.Experience using or troubleshooting technical devices is an advantage.Shift : US Shift
Salary : upto 3.5lpa
Note : Immediate Joiners
Location : Perungalathur, Chennai .
