01Overview
International Voice Process Customer Support - IntouchCX
About The Role
We are seeking enthusiastic and customer-focused Customer Service
Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.
The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.
Key Responsibilities The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Handle customer interactions through inbound and outbound voice calls.
Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
Build rapport with customers and establish trust through effective communication.
Manage customer expectations regarding issue resolution and follow-up timelines.
Accurately document customer interactions and actions taken within internal systems.
Maintain compliance with company policies, procedures, and quality standards.
Support customer retention and satisfaction by providing exceptional service during every interaction.
Qualifications &
Experience
Must successfully pass a background check
High school diploma or equivalent required
Minimum 6 months of experience in an International Voice Process or
Customer Service environment.
Prior BPO or contact center experience is preferred.
Why Join Us
Opportunity to work with a leading global customer experience organization.
Comprehensive training and career development opportunities.
Inclusive and collaborative work environment.
Exposure to international clients and world-class customer service practices.
Performance-driven culture with opportunities for growth and advancement.
"Please come for an walk in Interview Tomorrow and mention my name Simu on top of your resume for Reference"
For Any Queries
Contact HR
SIMU-8617739708
Intouch does not charge any fee for recruitment or employment. Please beware of fraudsters claiming to represent our company and asking for money. If anyone requests payment in exchange for a job offer at InTouch, treat it as fraudulent and do not make any payments. .
