01Overview
Job Title Individual Relationship Officer Mortgage
Function / Department Rural
Department Head Business Head Reporting Manager Unit Manager Purpose of the Job: Contribute to the growth of mortgage business by sourcing new customers majorly by own sourcing, complemented by the quality of sourcing reflected in delinquency and run-offs. Part of the role also demands him to contribute to the revenue by doing LI. Describe the KPIs against each perspective PerspectiveKey Performance IndicatorsBusiness and Financial Management- Delivery in Volume - Percentage payout to channel as required - Insurance Achievement - DelinquencyCustomer Focus- Possession of database of salaried and self employed customers. - Portfolio Management - Attending customer queries & resolution in TAT. - No.of cases where PDD is incomplete.People / Team- Actively co-ordinate with the Risk and Legal team to ensure closure in documentation. - Co-ordinate with the Unit Manager / CBM to ensure closure on disbursal. - Ensure all exceptions raised are cleared within the TAT.Process / Quality Improvement- Adherance to process and Quality manifested in a Login to Conversion ratio of 60% - No.of rejects due to non-adherence in providing documents while logging in. Sr. NoTask performed
Awareness of the local land legal constituentsPossess database of all the schools, colleges, industries and potential bases for salaried business.Create Awareness in the market through direct or indirect marketing activitiesTracks competition in terms of rates, proposals and policy.Gathering and building on references.Gathering and building on references.Is constantly monitoring the quality of the portfolio and performance.Provide solutions to issues faced and thoughts which can lead to more business generationHas a productive pipeline.Builds and maintains a steady relationship with customers.Ensure Login to conversion ratio is maintained at 60%Ensuring 100% of the proposals are given LIHave a concrete understanding of the Mortgage policy in terms of documents required, process to be followed.Ensure all the cases are legally cleared before disbursing the case.Ensure delinquency is within the norms and provide adequate support to the collection team as and when the need arises.Ensure delivery is spaced out through the month rather than accumulation towards month end.Ensure all the documents are given at the time of login to help risk in taking a decision on the casePre-screening of documents before login.Presenting cases for rate waivers and following on approvalsEnsure rejection percentage is below the threshold set.Where required provide for re-look of rejected casesLiaises with the risk team to do PD in every caseMeets atleast 3 new customers everyday.Degree Influenced Geography : With the Location Departments: Challenge Challenge on working relationships, both internal & external contacts Sr. NoMost frequent contactsNature or purpose1Businesses/Business marketing 2Risk Team 3Legal Team Peer Sr.NoPeer (functional title/role title)Indicate brief job purpose1IRO 2GCO 3TO Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills)1Achievement Orientation2Commitment3Conscientiousness4Legal Understanding5Product understanding6Ability to present a case basis the policy Expertise required/ Domain Knowledge: a) Understanding of Mortgage business b) Knowledge of local market conditions c) Competitor knowledge d) Fundamental legal documentation understanding. No. of years of relevant experience: 1yr to 5yrs Any specific specialization/education: Graduate .
