Walk-in || Team Leader Home Motor Insurance

Role & responsibilities Exceptional Communication: Outstanding verbal and written communication skills, ensuring clarity and professionalism in all interactions. Domain Knowledge: Strong expertise in insurance policies, claims processes, and regulatory compliance. Customer Service Excellence: Proven ability to handle challenging customer interactions with empathy, professionalism, and positive outcomes. Analytical Thinking: Detail-oriented with strong analytical skills to identify patterns, resolve errors, and optimize processes Leadership & Motivation: Demonstrated ability to lead, inspire, and motivate teams to achieve high performance and exceed expectations. Coaching Expertise: Skilled in mentoring, coaching, and developing team members to unlock their full potential. Preferred candidate profile We are looking for a high-performing Team Leader with a proven track record in delivering operational excellence within home motor insurance chat/voice back-office processes. .