Warranty Manager

Monitor and analyze key software quality performance indicators (KPIs) across global programs, and define effective countermeasures to address deviations or risks in quality performance. Plan and execute quality assurance activities for product changes, ensuring thorough impact analysis across software, hardware, manufacturing, and customer-facing functions. Ensure that customer-specific quality requirements are fully understood, documented, and implemented throughout the software development lifecycle. Provide hands-on coaching and guidance to engineering teams on structured problem-solving methodologies such as 8D, Kenshokai, or 5 Whys, especially in response to development or field issues. Take ownership of customer audits by preparing documentation, leading discussions, and aligning internal teams on quality-related expectations and corrective actions. Investigate customer complaints and warranty returns by conducting root cause analysis and initiating structured problem-solving processes to prevent recurrence. Lead internal initiatives aimed at improving software quality processes, tools, and standards, fostering a culture of continuous improvement across global teams. Define measurable quality targets for products in production, and establish monitoring mechanisms to ensure ongoing compliance and performance. Facilitate and lead lessons learned sessions across programs and regions, ensuring that insights are captured, shared, and integrated into future projects. Track and manage design deviation requests, process changes, and special software releases, ensuring proper documentation, risk assessment, and approvals. Collaborate with manufacturing, product design, and validation teams to prepare for product releases, ensuring all quality gates are met and release readiness is confirmed. Qualifications: Bachelors or Masters degree in Engineering, Computer Science, or related field. Proven experience in software quality management, preferably in a global setting. Strong understanding of quality standards (e.g., ISO, ASPICE, IATF). Excellent analytical, communication, and leadership skills. Experience with customer-facing roles and audit processes. More Good Reasons to Work for Visteon Focusing on the Future Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world. Company Culture Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture here. About Visteon Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions .