01Overview
We are looking for a highly motivated Web Support Engineer with strong experience in ReactJS-based web applications and 24x7 production support environments. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting business-critical web applications used by global customers across multiple time zones.
The candidate should have hands-on experience in production support, incident management, debugging ReactJS applications, log analysis, and coordinating with development, infrastructure, and business teams to ensure maximum application availability and performance
Production & Application Support
- Provide L2/L3 support for ReactJS-based web applications in a 24x7 setting.
- Monitor application health, availability, and performance.
- Investigate and resolve production incidents within defined SLAs.
- Handle P1/P2 incidents and participate in major incident management calls.
- Analyze logs, identify root causes, and coordinate issue resolution.
ReactJS Application Support
- Troubleshoot UI-related issues in ReactJS applications.
- Debug JavaScript, React Components, API integration, and browser-related issues.
- Work closely with development teams to identify and fix production defects.
- Support application deployments, patch releases, and hotfix implementations
Global Support Operations
- Support users and customers across North America, EMEA, and APAC regions.
- Participate in on-call support and rotational shifts.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Provide status updates and incident communications to stakeholders.
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Support & Operations Skills
- Experience working in 24x7 production support environments.
- Strong incident, problem, and change management experience.
- Exposure to ITIL processes and support best practices.
- Experience with ServiceNow, Jira, Remedy, or similar ticketing tools.
- Ability to handle critical production issues under pressure.
Required Qualifications
- Bachelor's degree in Computer Science, IT, or related discipline.
- 4+ years of experience in Web Application Support.
- 2+ years of experience supporting ReactJS applications.
- Experience supporting global customers and distributed teams.
- Strong analytical and troubleshooting skills. .
