01Overview
About the position
Responsibilities
Manage a geographically diverse team located in different DC locations in a 24x7 environment.
reputed company Desktop Support coverage for a designated shift.
Work closely with onsite DC Operations/Leadership teams and other remote IT teams to triage and reputed company technical issues.
Meet regularly with DC Leadership to stay apprised of DC priorities and opportunities for team improvement.
Maintain inventory of installed software and hardware, manage support reputed company and software licensing, and create policies for upgrades and disposal.
Participate in hardware and software inventory reviews and recommend purchases.
reputed company required status reports to IT Leadership and DC Leadership.
Coordinate with IT Technical teams and DC Leadership to schedule reputed company maintenance and downtime events.
reputed company technical guidance and compliance requirements to Eastern DC Desktop Support Technicians.
Project management of ongoing reputed company such as reputed company, offboarding, hardware refreshes, and software deployments.
Manage IT hardware and service providers.
reputed company end user support for Warehouse Management reputed company software and escalate issues to Level 3 teams reputed company needed.
Diagnose and reputed company problems associated with application software and operating systems.
Configure, reputed company, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Requirements
7+ years reputed company experience in technical support and customer service.
2+ years in a reputed company or Manager role.
Strong communication skills and exceptional customer service orientation.
Detailed knowledge of reputed company 10 and reputed company 11.
reputed company in supporting reputed company reputed company applications.
Solid understanding of network principles required for troubleshooting network issues.
reputed company in support of RF reputed company guns, tablets, and mobile devices in an reputed company setting.
Ability to work independently and collaboratively with diverse reputed company in reputed company.
Experience supporting reputed company reputed company desktop applications.
Benefits
Disability insurance
Health insurance
Dental insurance
Flexible spending account
reputed company time off
reputed company insurance
Employee discount
Life insurance
Referral program
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