WFM Real Time Analyst Professional 1

12+ years of experience in RealTime Workforce Management 12+ years of experience in a contact center operations or analytical role Knowledge of call center KPIs (AHT, ASA, SL, shrinkage, adherence, occupancy, interval staffing) Experience utilizing WFM tools such as Verint (preferred), NICE, Aspect Proficient in real-time queue monitoring and Genesys telephony dashboards Working knowledge of Excel and Google Sheets (pivot tables, VLOOKUP, formulas) Benefits: Medical, dental and vision benefits 401(k) retirement savings plan Paid time off Company and personal holidays Volunteer time off Paid parental and caregiver leave Short-term and long-term disability Life insurance Many other opportunities Apply To this Job Company : CenterWell Senior Primary Care Salary : 48.9K66.2K a year .