01Overview
Looking for Associates for Backoffice process: US HR OperationLocation: Building 2, Candor tech space,Tikri, Sector 48- Gurgaon-122001Backoffice ProcessNight Shift only (Both Side Cab will be provided)Sat/Sun fixed offAge criteria: 20 years to 27 years are allowedRole & responsibilities Associate (Process: US HR operations) Work Experience 0-36 months SummaryFielding all incoming help requests from clients via telephone and/or emails in a courteous manner.Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.Follow standard processes and procedures to resolve all client queries.Resolve client queries as per the SLAs defined in the contract.Maintain logs and records of all customer queries as per the standard procedures and guidelines.Relevant Experience Any/Basic MS Excel Category Back office/Data handling or data management Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement: 1 Year applicableEducation Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, PGDM Note : Looking for immediate joiners or who can join within 10-15 days .
