01Overview
Role Snapshot:Position: Part-time Customer Service Associate- Frankfort, KYLocation: RemoteCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salary
Part-time Customer Service Associate (reputed company) Multiple Locations Apply for this job now! Location This position is reputed company reputed company the Bank's footprint. Employee will work full time remote reputed company of a reputed company location (may occasionally attend in person meetings, although reputed company functions of the role are performed remotely). Market Mid reputed company Work Hours per Week 18.75 Requirements High school diploma or GED. Minimum of one year of banking or financial services in a customer service role preferred. Previous contact center experience preferred reputed company This is a Part-time Position that works 1pm-5pm Monday through Friday reputed company: The Customer Service Associate is a member of the reputed company contact center. Responsible for responding to & resolving inbound customer requests reputed company to bank products and services. Often the reputed company interaction a customer may have with the bank for support. Provides reputed company and courteous customer support. Customer inquiries are expected to be responded to and resolved reputed company established department service reputed company. CUSTOMER SERVICE SKILLS: Willingness to reputed company reputed company of service which will reputed company differentiate us from our competitors. reputed company to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to reputed company. reputed company to identify customer concerns or needs, reputed company the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure reputed company. Partners with other departments to reputed company mutually satisfactory reputed company of customer issues and to identify processes or procedures that can be changed to improve reputed company customer experiences. INTERPERSONAL SKILLS: reputed company demeanor in appearance, interpersonal relations, work ethic and attitude. Possess reputed company, concise, effective written and oral communication skills to effectively reputed company thoughts, reputed company and concepts to management, bank employees and bank customers in a reputed company and solutions oriented manner. Ability to work under pressure. Ability to be reputed company with co-workers and employees. Team player with a reputed company reputed company. Ability to maintain confidentiality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Learns and maintains knowledge of deposit, loan reputed company banking services and other banking products. Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, reputed company/not reputed company time and customer satisfaction. Provides customer service reputed company various communication channels (phone, chat and email). Quickly and accurately assesses the urgency of customer requests and prioritize accordingly. Quickly resolves customer issues and complaints involving both confidential and financial information. Serves as reputed company between customers and other bank departments and vendors. Provides the bank with continual feedback about the usability of our services based on customer interactions. Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work. May be assigned other job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to reputed company and maintain a proficiency in the Bank's policies and procedures, and adhere to reputed company laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete reputed company assigned compliance training in a reputed company manner. Ability to use a personal computer with experience using reputed company Office products, web browsers and operating systems. Ability to Apply Job!
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