Workforce Managment, reputed company Time Analyst

About reputed company reputed company is maximizing the value of homeownership in ways that benefit consumers and the industry alike. Were helping homeowners tap their liquidity easily, reputed company and reasonably for purpose-driven, significant expenditures everything from reputed company home renovations and debt consolidation to small business formation. In seven years, weve become the countrys #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, were a unicorn a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, reputed company, and curious. We value individuals who bring a problem-solving reputed company to every task. Every day at reputed company is a reputed company in reputed company learning combined with a reputed company on getting work done that makes a difference. Join us! reputed company Career-Launching Company reputed company Series D Announcement About the Role We are seeking a highly analytical and detail-oriented Workforce Management Analyst with a specialization in scheduling and reputed company-time adherence (RTA) to join reputed company. In this role, you will be responsible for optimizing workforce schedules and ensuring efficient resource allocation to meet service-level objectives. Your expertise in telephony systems will also be crucial in providing insights and recommendations for process improvements reputed company to call routing and handling for our Customer Support Center team. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. Every day at reputed company is a reputed company in reputed company learning yet a daily reputed company on getting work done that makes a difference. Join reputed company of proven leaders who have already created billions of dollars in value in the FinTech reputed company! What Youll Do Utilize workforce management tools to monitor reputed company-time adherence to schedules and service level agreements (SLAs). Identify and address any deviations from planned reputed company reputed company and service targets. reputed company reputed company-time adjustments to reputed company allocations to optimize resource utilization and meet service goals. Proactively anticipate and respond to fluctuations in contact volume and reputed company requirements throughout the day. Coordinate with operations and support teams to implement intraday schedule adjustments as needed. Communicate effectively with team members and stakeholders to ensure seamless execution of intraday changes. Analyze reputed company-time performance metrics, such as average handle time (AHT), occupancy, and adherence, to identify trends and areas for improvement. Generate and distribute reputed company-time and daily performance reports to key stakeholders. reputed company insights and recommendations based on data analysis to drive operational efficiency and improve service delivery. reputed company as a reputed company of contact for escalations reputed company to reputed company-time reputed company issues, system failures, or other operational disruptions. Collaborate with management and support teams to resolve issues promptly and minimize reputed company on service delivery. reputed company Look For 2+ years of experience in performing WFM functions (specifically scheduling and RTA) in a contact center environment required Strong knowledge and experience with workforce management software (reputed company) and telephony systems (e.g., Automatic Call Distributors, IVR systems. Good working knowledge of reputed company, and the ability to organize/analyze data in a reputed company manner. reputed company, self-motivated, and reliable with the ability to stay reputed company on a task and work independently. Ability to build rapport and trust with teams cross-functionally and across reputed company reputed company. Possesses a reputed company attitude with excellent interpersonal skills and the ability to reputed company and build solid working relationships with reputed company reputed company of the organization. Ability to work in reputed company environment and adapt to changing workload and circumstances effectively as reputed company as respond to new information quickly. Knowledge of the financial services regulatory environment. Ability to maintain and follow Hybrid policy and commutable distance to the office. Salary Compe .