01Requirements
Experience with Workforce Management (WFM) in a multi-channel environment.
Proficiency with WFM and scheduling software such as Verint, Aspect, Assembled, or Nice.
Strong skills in Microsoft Excel or Google Sheets.
Excellent interpersonal and communication abilities.
Strong analytical and problem-solving skills.
Highly organized and capable of managing competing priorities.
Ambitious and consistent, with comfort in diverse and challenging situations.
Experience with occupancy, schedule adherence, and contact center KPIs in a fast-paced, performance-driven environment.
Ability to collaborate across departments.
Benefits:
Hiring range of $18.31 to $26.83 USD per hour.
401(k) benefits.
Paid time off.
Medical insurance.
Dental insurance.
Vision insurance.
Disability insurance options.
Life insurance options.
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Company : GOAT Group
Salary : 38,08555,810 a year
