01Responsibilities
- Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis
- Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes
- Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI
- Stay up-to-date on emerging trends, technologies, and best practices within Insurance Industry and support presales team on functional aspects and help creating artefacts as and when required
- Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows
- Ensure that requirements meet the business objectives and automation solution design
- Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers
- Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate
- Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements
- Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems
- Facilitate Program Increment (PI), sprint planning and daily stand-ups
- Perform deliverable reviews against acceptance criteria
- Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities
- Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC
Primary Skills/ Character:
- Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings
- Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria
- Robust interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers
- Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
- Ability and desire to lead, direct, and empower team members without formal management authority
- Look for opportunities to innovate and take thoughtful risks to get the work done better and faster
- Ability to blend business analysis with technical skillset to develop efficient processes
- Must have enough technical background to be able to create proper functional .
