01Responsibilities
Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis
Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes
Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI
Stay up-to-date on emerging trends, technologies, and best practices within Insurance Industry and support presales team on functional aspects and help creating artefacts as and when required
Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows
Ensure that requirements meet the business objectives and automation solution design
Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers
Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate
Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements
Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems
Facilitate Program Increment (PI), sprint planning and daily stand-ups
Perform deliverable reviews against acceptance criteria
Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities
Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC
Primary Skills/ Character:
Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings
Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria
Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and p .
