Customer Support Executive

Noida

Posted on: March 20, 2025

Customer Support Executive

March 20, 2025

location

Noida

Responsibilities

Provide software support to end users via email, phone, chat and web meetings.
Work closely with the internal IT & Sales team and external customer support teams to drive prompt resolution of issues.
Develop processes, documentation, tools, and workarounds to remediate issues for end users without the need to engage software engineering or other teams.
Monitor and own all support related metrics including ticket backlog, average time to close, first response time, resolution time and ticket escalations.
Maximize the use of Fresh desk ticketing, chat, FAQs and Knowledge base.
Provide customer feedback/suggestion to troubleshoot, modify and engineer software
solutions and configurations to ensure the product/solution performs within optimal design specifications.
Investigate and reproduce issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.
Analyze system issues and outline corrective action

Noida Please send your CV to apply for this job post

Average salary XX - XX (LPA)

jobs@hiringgo.com Email address

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Customer Support Executive Job Category

March 20, 2025 Date Posted

Job Description

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